Return Policy
Return An Order
Our store is designed in such a manner that you can locate the exact product that you need fully compatible with the car model/s that you own. However, we understand that there are going to be instances where the order received by you is not up to your satisfaction and therefore, you can return any item ordered by you from our store within 7 days of delivery, no questions asked. However, to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To you help you out we may contact you to ask for your feedback or try to resolve a issue you may have with the order to avoid unnecessary effort on your part to return the ordered item.
To start a return, you can contact us at customerservice@zapcart.in. Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customerservice@zapcart.in
Once the return is approved and the returned order is received back to us kindly allow us a time frame of 3 to 5 days days for the credit to reflect in your credit card/bank statement.
Cancel An Order
You may cancel an order anytime before it is shipped by contacting us with the order details unless it is bespoke or a customized product. Again, we may contact you for your feedback and reason of cancellation.
You can also cancel an order after the order is shipped and is in transit upon approval from the third party courier which could take slightly longer(3-8 days) and cancellation fee of 10% of the total order value (maximum of 300 rupees) will be deducted from the full refund.
Damaged or Faulty Order Received
Though our careful handling of your orders and a stringent packaging process at our warehouses ensure almost zero cases of faulty/defective or damaged orders but there can always be exceptions. Therefore, we request you to raise a complaint in case you receive a damaged/faulty or defective order within 24 hours of delivery with supporting evidence which may include images/videos of the outer packaging, inner packaging and the product.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.